Lead to handover in SurgePV: every screen, and the journeys between them
One rooftop job followed from first call to handover, for Kiranpath Solar, a fictional installer in Indore, through two portals: the installer's and the homeowner's. 49 screens; 30 are tagged Needs backend work for the notable pieces (the pipeline, project plan and purchase records are all new). The story is dated: each screen shows the day it happens, from Wed 28 Oct to Thu 19 Nov 2026. Nothing here is connected to a real account.
What this shows
- Two portals, not an EPC tool: the installer portal runs the job; the homeowner portal shows the customer where it is, what to approve and pay, and the papers at the end.
- A lead is the early stage of a project. Marking it won keeps the same record (KP-1042) and moves it into delivery, carrying the accepted proposal and the advance.
- Engineering has two paths: design in-house in the studio, or request a permit-ready pack from Heaven Designs with the price and due time shown before placing it.
- If the delivered design differs from what was sold, the homeowner re-approves in the portal before anything is bought.
- Procurement as a platform: manufacturers show sponsored direct offers on matching buy-list lines and pay SurgePV a commission only on orders. Here buying modules direct from Vardhan PV saves Kiranpath ₹6,000. Sponsored offers are labelled, never pre-selected and sit in the same compare table as other quotes.
- The project plan holds the installation, DISCOM net-metering, subsidy and payment milestones; the crew lead gets a phone job card with the photos to take.
- The other parties are drawn too: the Heaven Designs engineer's workbench, a supplier replying to a quote request from an email link, and a manufacturer setting up its sponsored offer. Each sees only what it needs.
- The owner gets a sales month (win rate 60%, by source) and a delivery dashboard (₹6,05,052 to collect, what is waiting on whom). Settings make the open decisions concrete: stages, roles and approvals, Heaven Designs account, homeowner portal.
- People move stages; nothing moves on its own. Subsidy is shown apart from the price. EPC and ground-mounted projects follow a different flow and are left for a later variant.
11. Lead to won
CR06Pooja's phone: follow-ups today
CR08Enquiry inboxNeeds backend workWhatsApp Business inbox, website form intake and missed-call capture into one enquiry list
CR01Sales pipeline
CR07Lead list, lost this month
CR03Add lead
CR02Lead: Vikram Bhosale
CR04Mark as wonNeeds backend workStage change event on the lead record; notification to the design engineer
CR05Project overview, just won
CR09Sales month: October 202622. Engineering: in-house or Heaven Designs
EN01Engineering: choose a path
EN02Heaven Designs request form
EN03Confirm the Heaven Designs requestNeeds backend workHeaven Designs order API; billing ledger for the monthly invoice
EN07Engineering queue
EN08Heaven Designs' view: the engineer workbenchNeeds backend workHeaven Designs ops tool connected to SurgePV projects: request intake, SLA clock with pauses, question thread back into the installer's project
EN05Review the delivered Heaven Designs packageNeeds backend workDesign diff of the delivered package against the sold proposal v2
EN06Send the design options to VikramNeeds backend workCustomer approval link on the homeowner portal; WhatsApp notification template; approval record with time and revision
EN09Ask Heaven Designs for a revisionNeeds backend workRevision request on a delivered Heaven Designs package; free-revision window per pack33. Procurement, with sponsored direct offers
PR11Vardhan PV sets up a sponsored offerNeeds backend workManufacturer portal, offer matching to buy-list lines by product, region and quantity, ALMM check, monthly commission billing
PR01Buy list from the approved designNeeds backend workSponsored offer matching on buy-list lines (product, region, quantity)
PR09Store stock
PR02Send a request for quotesNeeds backend workSupplier reply link that turns a quote into rows; import of quotes that arrive as PDF or photo; sponsored offer matching by line
PR10Malwa's view: reply to a request for quotesNeeds backend workTokenised supplier reply link, no login; quote rows written straight into the comparison
PR03Compare quotesNeeds backend workCommission ledger for orders placed on sponsored offers
PR04Create 2 POs from the best planNeeds backend workPO approval by role, PDF generation and email to the supplier after approval; order handed to the manufacturer portal for sponsored POs
PR05Purchase orders
PR08Supplier profile: Malwa Solar Traders
PR06Receiving for KP-1042Needs backend workSerial scanning by phone camera; shortfall follow-up linked to the PO
PR07Vardhan PV's view: sponsored offer resultsNeeds backend workManufacturer portal, offer matching to buy-list lines by product, region and quantity, commission billing44. Project management and installation
PM08Owner's dashboard
PM01Projects in execution
PM02Project plan
PM03DISCOM and subsidy paperworkNeeds backend workDocument templates per DISCOM (forms, drawing and report formats differ by utility).
PM04Crew schedule
PM05Raju's phone: job cardNeeds backend workOffline photo capture that uploads when the phone has signal, tied to the step and the project.
PM07Raju's phone: report a site issueNeeds backend workIssue log on the project with photos, routed by the two answers (engineering, design change) to Aditya or Pooja.
PM06Commissioning and handoverNeeds backend workSerial reconciliation across goods receipt, job card scans and design; handover pack built from project documents and sent by WhatsApp link.55. Homeowner portal
CP07Homeowner portal: sign in with a codeNeeds backend workOTP by SMS to the phone number on the project; link bound to one project; rate-limited resend
CP01Homeowner portal: my solar projectNeeds backend workOTP sign-in to the phone number on the project; customer-safe view of the project record
CP02Homeowner portal: choose your designNeeds backend workapproval record with timestamp, design version and option; notify Pooja and Aditya
CP03Homeowner portal: paymentsNeeds backend workcustomer-submitted payment reference and screenshot, matched by Kiranpath before a receipt is issued
CP04Homeowner portal: installation day
CP05Homeowner portal: net meter and subsidy
CP06Homeowner portal: your system is handed overNeeds backend workhandover pack generated from the project's documents; download links that stay valid after the project closes
CP08Homeowner portal: report a problemNeeds backend workService requests on a closed project, with warranty dates read from the handover record66. Setup and settings
ST01Settings: stagesNeeds backend workMigration of the existing project status field to sales and delivery stages, run once per organisation
ST02Settings: roles and approvalsNeeds backend workPermission checks on mark won, record payment, engineering approval, PO raise and approve; approval requests with notifications
ST03Settings: Heaven Designs accountNeeds backend workHeaven Designs billing ledger and monthly invoice; role permission for placing paid requests
ST04Settings: homeowner portalNeeds backend workPer-organisation portal branding and notification preferences; WhatsApp Business templates per event