As of Sat 5 Dec 2026

One record: KP-1042 from the first call to the warranty

14 hand-offs, 0 retyped. The id never changes.

Hand-offs14Mon 19 Oct to Sat 5 Dec
Values retyped0Each entered once
Outside parties7Homeowner, designer, 4 sellers, DISCOM
Record1KP-1042, lead to service
The chainKiranpath teamOutside party
Entered onceCarried intoWho else took part
1
Website formMon 19 Oct
Entered onceName, phone, bill, area Carried intoLead KP-1042 Who else took partVikram
2
Site visitWed 21 Oct
Entered once14 photos, roof, tank, phase Carried intoLead, Heaven Designs request inputs, DISCOM form Who else took partPooja
3
Proposal v2Mon 26 Oct
Entered once12 × 450 Wp, ₹3,02,400, 7,830 kWh a year Carried intoSold record, options check, homeowner portal Who else took partKiranpath only
4
WonWed 28 Oct, 10:45
Entered onceAccepted version, advance ₹60,480 Carried intoProject (same id), payments Who else took partVikram, accepted on a call
5
Heaven Designs request HD-20417Wed 28 Oct, 11:05
Entered onceNothing typed: inputs attached Carried intoHeaven Designs workbench Who else took partKavya Nair, question asked, clock paused
6
Rev B, option A approvedFri 30 Oct
Entered onceOptions against what was sold, Vikram's choice with its time Carried intoBuy list, DISCOM drawing set Who else took partVikram, in the portalAditya
7
Buy list, 9 lines from the designFri 30 Oct
Entered onceInstalled, allowance, purchase units Carried intoRFQ-0127 Who else took partKiranpath only
8
QuotesMon 2 Nov
Entered once3 replies and 1 direct offer, 1 read from a PDF Carried intoComparison, purchase orders Who else took partMalwaSunlineNarmadaVardhan PV
9
PO-0318 and PO-0319Mon 2 Nov, 14:35
Entered onceLines from the chosen quotes Carried intoReceiving, Tally export Who else took partNikhil, approved on his phone
10
GRN-0294Fri 6 Nov
Entered once12 serials scanned, DCR certificate asked for Carried intoJob card, handover, warranty Who else took partVardhan PV, certificate Tue 10 Nov
11
Job cardTue 10 and Wed 11 Nov
Entered onceSerials scanned again, 15 photos, 1 issue Carried intoCompletion report, as-built Who else took partRaju
12
Completion report and inspectionThu 12 and Mon 16 Nov
Entered onceNothing typed: built from the as-built and the photos Carried intoDISCOM reference NM-2026-118204 Who else took partDISCOM
13
HandoverThu 19 Nov
Entered onceSerials reconciled, pack sent Carried intoWarranties by serial, subsidy claim Who else took partVikram
14
Service request SR-0042Sat 5 Dec
Entered onceInverter serial already known Carried intoService history Who else took partVikram
One value, followedModule serial
VPV450-2610-0048811
Scanned at the store, Fri 6 Nov Scanned on the roof, Tue 10 Nov Completion report, Thu 12 Nov DCR certificate check, Thu 19 Nov Warranty, Sat 5 Dec
Why a competitor cannot copy one piece

To copy this a competitor needs the sold design, the supplier's quote, the maker's serials, the DISCOM's template and the homeowner's approvals in one record. Each on its own is a feature; together they are the reason the installer does not leave.

Who is in the loop, and what each party sees